1. Information We Collect
We may collect the following types of information when you use our Site or place an order:
(a) Personal Information
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Company/organization details (for B2B customers)
(b) Payment Information
- Transaction details (via secure third-party payment gateways).
- Note: We do not store your full credit/debit card or banking details on our servers.
(c) Technical & Usage Information
- IP address
- Browser type and version
- Device information
- Pages you visit and time spent
- Cookies and similar technologies
(d) Sensitive Personal Data (as per IT Rules, 2011)
If required for transactions, we may collect GST number, PAN, or other identifiers, but only with your consent and only for lawful purposes.
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders.
- To provide customer support and respond to inquiries.
- To send order confirmations, invoices, and shipping updates.
- To improve our website, services, and user experience.
- To send you updates, promotions, or newsletters (only with your consent).
- To comply with legal obligations (tax, regulatory, fraud prevention).
3. Sharing & Disclosure of Information
We do not sell or rent your personal data. We may share your information with:
- Service providers (e.g., logistics partners, payment gateways, IT support).
- Government authorities or regulators, if required by law.
- Business transfers in case of merger, acquisition, or restructuring.
All third parties are required to process your information in compliance with applicable Indian data protection laws.
4. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enable website functionality
- Analyze traffic and improve services
- Remember your preferences
You may disable cookies in your browser, but some features of the Site may not function properly.
5. Your Rights (as per DPDP Act, 2023)
You have the right to:
- Access the personal data we hold about you.
- Correct inaccuracies in your personal data.
- Withdraw consent for data processing (where consent is the legal basis).
- Request deletion of your personal data (subject to legal or contractual obligations).
- Opt out of receiving marketing communications.
To exercise these rights, please email us at info@shreddersandshredding.com.
6. Data Retention
We retain your personal information only as long as necessary for the purposes described above, or as required by law (such as tax and accounting regulations).
7. Data Security
We implement reasonable security practices and procedures as required under the IT Act, 2000 and IT Rules, 2011, including:
- Secure servers with encryption
- Restricted employee access
- Regular audits and monitoring
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Children’s Privacy
Our Site is not directed at individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete it immediately.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.
10. Grievance Officer (Mandatory under IT Rules, 2011 & DPDP Act, 2023)
If you have any complaints, concerns, or requests regarding your personal data, you may contact our Grievance Officer:
Grievance Officer
Name: [Insert Officer’s Name]
Email: info@shreddersandshredding.com
Phone: +91 98200 20714
Address: Unit Nos. 7, 8 and 9, Plot No. 116, Opp. Reay Road Railway Station, Reay Road (W), Mumbai – 400010, Maharashtra, India
We will acknowledge your complaint within 24 hours and resolve it within 15 business days as per Indian law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on the Site with a revised effective date. Your continued use of the Site indicates acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Papershredders / Shredders & Shredding Co.
Email: info@shreddersandshredding.com
Phone: +91 98200 20714
